Total Quality Management

Textile manufacturer and large fashion companies often use what is called Total Quality Management (TQM) – a comprehensive management framework that aims to enhance all organizations’ capacities for creating and delivering goods and services that satisfy customers’ needs. It was first utilized primarily in the manufacturing industry, but it has since become recognized as one of the most important criteria for establishing a competitive edge in the service and other industries.

To put it simply, TQM assumes that that every person and every process contributes to the overall quality of the company and the supply chain, hence the word ‘total’ in the name. Maintaining quality is not just the responsibility of inspectors and quality professionals; everyone must work together to achieve this aim.

The 7 Principles of Total Quality Management

The ISO (International Organization for Standardization) has identified seven essential principles for honing the details of TQM. These principles define the core approaches that TQM represents and give clear guidance.

The 7 Principles of Total Quality Management. Author: WICI Association

CUSTOMER FOCUS: To provide high-quality outcomes, the product must meet or surpass client expectations. Quality should always be viewed through the eyes of the consumer.

LEADERSHIP: Leaders at all levels must work together. When a company’s leadership has a clear vision, it is simpler for the workers to follow suit.

EVIDENCE-BASED DECISION-MAKING: Decisions should be based on reliable and well-sourced information. Companies need quality data to make educated decisions.

PROCESS APPROACH: Every process in a firm is linked. Quality planning take into consideration all activities. This allows businesses to see the wider picture and acfashion fabric qualityhieve consistent and predictable results.

RELATIONSHIP MANAGEMENT: Effectively managing business connections contributes to the whole supply chain’s strength, resulting in improved process and product quality.

PEOPLE ENAGAGEMENT: Every person is critical to improving the workforce’s skills and continuously delivering excellence.

CONTINUOUS IMPROVEMENT: Customer expectations are always shifting and evolving. As a result, product and process quality improvements need to be a continuous effort.

Total Quality Management (TQM) is a strong concept that enables businesses to involve every person, every activity, and every system in advancing the finest quality standards for the customer and the whole organization. It has been successfully applied in large companies but can also prove useful and inspirational for smaller organizations.